Support
Managed Technology & Application Support
Software needs care after it goes live. We look after the applications and websites we build, and can take on existing ones after a review. Support is agreed in a written plan that sets out what is covered, the hours we work and how requests are handled.
When this helps
- Nobody is clearly responsible for hosting, domains and renewals.
- Updates and backups happen irregularly, if at all.
- Small fixes wait weeks because the original developer has moved on.
- You need predictable costs for keeping a system running.
What we do
- Hosting and domains
- Managing hosting accounts, domains, SSL certificates and renewals so nothing lapses unexpectedly.
- Updates and backups
- Planned updates to software and dependencies, with backups that are checked.
- Availability and security checks
- Routine checks of availability, certificates and common security exposures.
- Fixes and small enhancements
- A clear route for reporting issues and requesting small changes.
- Taking over existing systems
- A review of an existing system before we agree to support it, so expectations are realistic.
Support hours, response expectations and costs are agreed in writing for each plan. We do not offer round-the-clock cover unless it is specifically agreed.
Related services
Consulting
Technology Consulting & Advisory
Independent, practical advice before you commit budget — from understanding how work really gets done to a clear, costed plan.
Engineering
Custom Software & Application Engineering
Web-based business systems, portals and websites designed around your workflows and handed over with documentation and training.
Integration
Payment Integration
M-Pesa, Kopo Kopo and card payments built into your website, system or app — connected to your records, so every payment lands in the right place.
Let’s talk
Have a problem worth solving properly?
Tell us about it. The first conversation is free and carries no obligation.